We waive off the shipping charge for Orders with a value of Rs. 600 and above. For Orders under Rs 600, a nominal shipping charge of Rs.50 is applied.

We take utmost care in delivering our products to you. Hence we partner only with reputed shipping concerns to ship your orders.

We normally ship your orders within 24 – 48 hours of order placement. You can expect your order to be delivered to you in 3 - 5 working days in all major cities and 7 - 10 days for other remote locations. You can track your order online after 24 hours from time of dispatch.

FOR INTERNATIONAL SHIPPING: Please mail us at support@aswati.in

Your shipping address and pin code will be verified with the database of ASWATI before you proceed to pay for your purchase. In the event your order is not serviceable by our logistics service providers or the area is not covered, we will request you to provide us with an alternate shipping address. You can make purchases on the Site from anywhere in the world but at the same time you must ensure the payment and shipping address is within India.

When you submit an alternative address for delivery, you are responsible for accepting and collecting the package from such alternative address. Confirmation from the logistics service provider of successful delivery to the alternative shipping address is deemed as acceptance of delivery by you and ASWATI will have no liability in this regard.

Other Points to Consider

We ship orders within 24 – 48 hours of order placement. However in some cases, we may take longer, up to 3 - 5 working days on account of continuous festive and national holidays.

While we shall endeavour to ship all items in your order together, this may not always be possible due to product un-availability. In such rare cases, we will intimate you and seek your decision to proceed further

Please note all orders will be shipped with an invoice mentioning the price, as per Indian Tax Regulations

Refusal of Delivery

Before accepting delivery of any product, kindly ensure that the product's packaging is not damaged or tampered. If You observe that the package is damaged or tampered, You are requested to refuse to accept delivery and call our Customer Care at our Toll Free No 1800 425 0818 or email us at support@aswati.in, mentioning your order number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.

You are requested to fill the delivery sheet / acknowledgement used by the logistics service providers and note down the condition of the delivered package. Damaged or tampered products claims will not be accepted beyond the returns policy. In the event of dispute, ASWATI will coordinate with you to resolve the issue. 

Delivery Time

An estimated delivery time of each product will be displayed on the [‘product order page’]. On placing your order, you will receive an email or SMS at the email address or mobile number provided to ASWATI containing a summary of the order and also the estimated delivery time to your location. The delivery partner may take additional time to dispatch certain products and this time will be indicated by the message on the [‘product order page’]. This period of time is to be added to the shipping speed you choose.

Delivery timeframes are just estimates and are not guaranteed delivery timeframes and should not be relied upon as such. Deliveries to certain locations may take longer than expected due to accessibility of the location and serviceability by the logistics service provider.

About Delayed Delivery

• Sometimes, delivery may take longer due to:
• Bad weather.
• Transportation delays.
• Natural calamities.
• Political disruptions.
• Logistics service provider related challenges.
• Product lost in transit.
• Regional or national holidays which are considered as delivery holidays.
• Other unforeseen circumstances or events beyond the control of ASWATI or logistics service provider

If the estimated delivery date has passed and you still have not received your order, please contact us and we will take steps to track your package. In such cases, we may also try to proactively contact you. Please check your emails and SMS regularly for such updates.

ASWATI will not compensate for any mental agony or inconvenience or loss caused due to delay in delivery for any reason. You may be informed by email or SMS at the email address or mobile number provided to ASWATI if any product in the order is unavailable or is delayed or lost in transit.

Shipping Charges

You may be required to pay Shipping Charges in addition to the order value amount. The shipping charges, if any, will appear at the time of checkout. All delivery charges are inclusive of Goods and service tax unless stated otherwise. Shipping Charges may vary for different pin code because of the increase in shipping cost. Delivery charges will vary according to pin codes as well as type of product.